CourtAvenue
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Experience designs for enterprise growth.

Modernizing Complex Digital Ecosystems at Scale.

We take on our clients toughest CX challenges - leveraging both human centered design to deliver relevant, personalized experience and tech-infused experts to out-innovate your competition.

Our Process For Human-centered Transformation

We integrate customer feedback continuously throughout our design process to ensure our final experience provides value to both the end user and the business.

Learn

We work to understand the problem space, goals, outcomes and current customer journey.

Core activities
  • Goals & objectives workshop
  • Stakeholder interview
  • Customer research
  • Content audit
  • SEO analysis

Define

We determine what best-in-class looks like across the journey.

Core activities
  • Journey mapping
  • Content & SEO strategy
  • Experience principles

Roadmap

We craft a robust roadmap for success and map our requirements.

Core activities
  • Feature/function audit
  • Technical audit
  • Roadmap creation

Imagine

We develop concepts, designs and prototypes to share back with customers to ensure we're headed in the right direction.

Core activities
  • Sitemap / information architecture
  • Wireframing
  • Creative concepting
  • Technical requirements & architecture
  • Human and AI validation

Build & Validate

Flawless execution is a result of great planning and creative ideas. We build and continue to get customer feedback before launching.

Core activities
  • Design system build-out
  • Development sprints
  • Content authoring
  • Analytics tagging strategy

Optimize & Scale

We launch, test, measure and iterate for continuous improvement.

Core activities
  • Measurement & reporting
  • AI-powered experimentation
  • Feature enhancements
  • SEO & content refreshes

How We Partner

01

Full digital experience partner

Our team takes over your digital platforms and executes everything from strategy to build.

02

Targeted transformation

For those looking for more targeted help, we'll plug in to transform specific pages or features.

  • PDP strategy & development
  • Campaign landing page innovation
  • Feature strategy & evaluation

03

Full digital experience partner

Our tech team acts as your dev shop, working through a full replatform and/or running and operating once live.

See our MarTech capabilities

04

Subject matter expertise consultation

Our experts deliver detailed consultation on priority projects across data, strategy, customer experience, design, or technology.

05

Offshore production delivery

We partner with CourtAvenue LATAM to gain efficiencies when scaling larger production scopes.

A CX Capability Designed to Transform.

Our Customer Experience practice delivers differentiated work by keeping the customer at the center of all that we do, delivering insights based on our category expertise, and infusing innovation into customer touchpoints.

Dedication to customer research

For some, customer research is a nice-to-have, for us it's a mandatory. Our work is better when it's grounded in real consumer needs and continuous validation.

Vertical expertise

We're experts on the nuances across categories, with particular expertise across a few verticals, including CPG and commerce, military, healthcare, automotive, and technology.

Pulse on technology & innovation

We share a curiosity for the new and innovative. We think critically about how new tools and technologies could improve our work and your experiences.

Account experience

We pride ourselves on being great to work with. When you work with us, we'll be your strategic partner, your guide through complex digital transformation, and your biggest advocate.

Don't Just Take Our Word For It.

Client logoClient logoClient logoClient logoClient logoClient logo

01

Just incredible! Huge thank you to everyone at CourtAvenue for the vision, creative problem-solving, and hard work bringing these new pages to life. Our president couldn't be happier with the results. We already had the best website in the entire trade furnishings industry, and now it is even better!

HOLLY HUNT - Elizabeth Brown - SVP, Digital, eCommerce

02

The Kia brand has made huge gains as we assert our leadership as innovators in mobility in the U.S. As our product has leveled up, we needed a digital partner to manifest that same progressive design onto our digital properties and are pleased to have partnered with CourtAvenue and their commitment to delivering a best-in-class experience for our customers.

KIA America - Russell Wager - VP of Marketing

Innovate - Today.

Give us your complex ecosystem. Your hardest consumer problem. We'll solve it and deliver meaningful results back to your business.

Get in Touch

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